Terms of service.

Last Updated: April 8, 2025

1. INTRODUCTION

Welcome to Meraki. These Terms of Service ("Terms") govern your access to and use of the Meraki website, products, and services. Please read these Terms carefully before accessing or using our services.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Meraki is operated by Ciel Dove LLC, a Delaware limited liability company. Throughout this document, "we," "us," and "our" refer to Meraki and Ciel Dove LLC.

2. DEFINITIONS

  • "Customer," "You," and "Your" refer to any individual or entity that accesses or uses our services.

  • "Content" refers to all text, images, photos, audio, video, graphics, reviews, and other materials that may appear on our website.

  • "Products" refers to the physical items available for purchase on our website.

  • "Services" refers to all services provided by Meraki, including our website and e-commerce platform.

3. ACCOUNT REGISTRATION

3.1 Account Creation

To purchase products or access certain features of our website, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account password

  • Restricting access to your account

  • All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. PRODUCTS AND ORDERS

4.1 Product Information

We strive to display our products and their features accurately on our website. However, the actual colors, dimensions, and details you see depend on your computer monitor, and we cannot guarantee that your monitor's display will be accurate.

4.2 Pricing and Availability

All prices are shown in USD and exclude applicable taxes and shipping costs. We reserve the right to change prices at any time. Products are subject to availability, and we reserve the right to discontinue any product at any time.

4.3 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including unavailability of products.

4.4 Payment

We accept various payment methods as indicated on our website. By providing a payment method, you represent that you are authorized to use the payment method and that the payment information you provide is accurate and complete.

5. SHIPPING AND DELIVERY

5.1 Shipping Methods and Fees

Shipping methods, timeframes, and fees are described on our website during the checkout process. Shipping times are estimates and not guaranteed.

5.2 International Shipping

For international orders, you may be subject to import duties and taxes, which are your responsibility. We are not responsible for delays due to customs.

6. RETURNS AND REFUNDS

6.1 Return Policy

Our return policy is available on our website. Please review it before making a purchase.

6.2 Defective Products

If you receive a defective product, please contact our customer service within 14 days of receipt. We will either replace the product or provide a refund, at our discretion.

7. INTELLECTUAL PROPERTY

7.1 Our Intellectual Property

All content on our website, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Meraki or its content suppliers and protected by international copyright laws.

7.2 Trademarks

All trademarks, service marks, and trade names used on our website are trademarks or registered trademarks of Meraki or its licensors.

7.3 License and Site Access

We grant you a limited, revocable, and non-exclusive right to access and use our website for personal use. This license does not include:

  • Reselling or commercial use of our website or its contents

  • Reproducing, duplicating, copying, selling, or exploiting any portion of our website

  • Using data mining, robots, or similar data gathering and extraction tools

8. USER CONTENT

8.1 Reviews and Submissions

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout the world in any media.

8.2 Prohibited Content

You agree not to submit content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy

  • Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights

  • Contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of any computer software or hardware

  • Impersonates any person or entity or misrepresents your affiliation with a person or entity

9. DISCLAIMER OF WARRANTIES

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL MERAKI, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US FOR THE SPECIFIC PRODUCT INVOLVED.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Meraki, our officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.

12. TERMINATION

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

In the event of any dispute arising from or relating to these Terms or our services, you agree to first contact us and attempt to resolve the dispute informally.

14.2 Arbitration

If a dispute cannot be resolved informally, you and Meraki agree to resolve any dispute through binding arbitration in accordance with the rules of the American Arbitration Association.

14.3 Waiver of Class Actions

You agree to resolve any disputes on an individual basis and waive any right to pursue a dispute as a class action.

15. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

16. MISCELLANEOUS

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Meraki regarding our services.

16.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent, but we may assign or transfer these Terms without restriction.

17. CONTACT US

If you have any questions about these Terms, please contact us at /contact.